Returns and Refunds

Last updated: 1 April 2026

We offer a 7-day return policy for eligible items. Please review the information below before requesting a return.

7-Day Return Policy

You may request a return within 7 days of delivery.

To be eligible for a return, your item must:

  • Be unused and in its original condition
  • Be returned in its original packaging
  • Include proof of purchase

Items that do not meet these conditions may not be eligible for return.

How to Start a Return

Please contact us before sending an item back.

Include:

  • Your order number
  • Your full name
  • The reason for your return
  • Photos of the item, if it arrived damaged, defective or incorrect

We aim to respond with the next steps within 1–2 business days.

Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery.

Please include your order number, a brief description of the issue, and clear photos of the item and packaging.

We'll review the issue and arrange an appropriate resolution, which may include a replacement or refund.

Return Shipping

If an item is damaged, defective or incorrect, Jevello will cover reasonable return shipping costs where a return is required.

For other eligible returns, return shipping costs are the responsibility of the customer unless otherwise stated.

Order Cancellations

Need to change or cancel an order? Please contact us as soon as possible.

If your order has not yet been processed for shipment, we'll do our best to accommodate your request. Once an order has shipped, it can no longer be cancelled.

Non-Returnable Items

We cannot accept returns for:

  • Used items
  • Items not returned in their original condition or packaging
  • Gift cards
  • Clearance or final-sale items

Certain products may also be non-returnable for hygiene or other reasons. Any product-specific exclusions will be stated on the relevant product page.

Need Help?

If you have a question about a return or refund, contact us. We aim to respond within 1–2 business days.